SERVICE, ANALYSIS AND COMMUNICATION, AND TEAM STRUCTURE:

 

A. Service – Strategy and Plan of Action

 

 

Our focus is on service.  A well-litigated case can be worthless if the process and result do not address a client’s particular goals and needs.  Accordingly, we develop as much insight as possible into the goals and needs of each employer, insurance carrier and administrator we represent, so that we can identify objectives and develop strategies and plans of action that will achieve those objectives.  Ongoing communication with the employer/carrier is a necessary part of the joint ongoing critical review of the chosen strategies, to ensure that the strategies and plans of action continue to address the client’s objectives on litigated and non-litigated files.

 

B. Analysis and Communication

 

We keep our clients fully informed on all significant events or developments, together with the ongoing legal analysis that enables the client to continue to make informed decisions.  On each referred matter, we provide a file review, exposure analysis, and recommended plan of action within 30 days of receipt of file materials.  We provide a status report to the client following each significant event or development.  The file review and status reports are in a captioned paragraph format for easy review and later reference.  Each report is intended to give the claim professional a complete picture of the current plan of action and the status of same, so that they do not have to waste valuable time reviewing multiple prior reports to gain that information.  Each report begins with a thumbnail summary of all of the petitions in litigation, and the defenses being utilized.  The report captions include:

 

· Significant Event: Summary and analysis of the recent significant event or development;

 

· Plan of Action: Detailed bullet points recommending specific steps for the client and the Firm to take to achieve our identified objective, in light of the recent significant event or new development;

 

· Anticipated Course of Events: Listing of the major planned and anticipated events up to the completion of the plan of action, which is often, but not necessarily the anticipated date of the Judge’s Decision/Order;

 

C. Team Structure

 

We work as a team in an effort to give consistent service.  A detailed litigation status sheet is kept on each claim in the firm’s computer system, and our computer litigation calendar system dockets all significant events on every claim.  Both are accessible to all firm attorneys and staff, and enable immediate responses to client’s questions on files we are handling.  Our attorneys and staff are quick to respond to any contact from clients.